| fungi | just a reminder that i'm not really around today, hopefully it will be a quiet and uneventful friday | 12:28 |
|---|---|---|
| dpanech | Hi, some of our users (starlingx) have reported that they no longer receiver email notifications from gerrit, eg when a review merges. Is this a known issue? | 15:42 |
| frickler | dpanech: we do have a known issue that some email providers are rejecting mails from our new gerrit server. I don't think there is anything we can do about that from our side, you may try to use some alternate email accounts | 15:46 |
| frickler | dpanech: if you DM me a specific email address, I can verify whether it is affected by this and give you details about the error we are seeing | 15:47 |
| clarkb | fungi did submit a request to the block list that the apple email servers were using to block things | 15:47 |
| frickler | which doesn't have been successful at least as of yesterday | 15:47 |
| frickler | +seem to | 15:48 |
| JayF | Which block list is that? | 15:48 |
| JayF | I have contacts at a couple of RBLs. | 15:48 |
| clarkb | proofpoint | 15:48 |
| clarkb | part of our spin up a new server checks is to check spamhaus which we did and the server is clear. And email seems to be going through for most | 15:49 |
| frickler | JayF: 554 5.7.0 Blocked - see https://suppo | 15:49 |
| frickler | rt.proofpoint.com/dnsbl-lookup.cgi?ip=162.253.55.233 | 15:49 |
| JayF | Spamhaus is where I know a person at :) | 15:49 |
| frickler | oops. that is one example reject we are seeing | 15:49 |
| JayF | although given the person there is like, a decent chance they'd tell me to go away and use the process :D | 15:50 |
| clarkb | ya but we're fine in spamhaus | 15:50 |
| clarkb | it seems to be this one list that apple uses (and maybe others but we even found bugs in debian involving apple and this specific list manager) | 15:50 |
| JayF | proofpoint is not one I'm familiar with | 15:52 |
| JayF | but most of my contacts/knowledge in this space are from the 2000s | 15:53 |
| dpanech | frickler: here's an example email: Sabyasachi.Nayak@windriver.com | 16:01 |
| dpanech | frickler: ( most of us are @windriver.com ) | 16:01 |
| clarkb | dpanech: seems that windriver is also subscribing to the proofpoint list | 16:18 |
| clarkb | SMTP error from remote mail server after initial connection: 554 Blocked - see https://ipcheck.proofpoint.com/?ip=162.253.55.233 | 16:18 |
| clarkb | frickler: ^ that shows up in the mainlog but I don't see paniclog errors fwiw | 16:19 |
| dpanech | clarkb: sorry I don't know what any of that means. Should I forward this to WindRiver's IT ? Or have you contacted WindRiver already ? | 16:22 |
| clarkb | dpanech: windriver's email servers subscribe to proofpoint blocklists. Basically proofpoint is a third party that creates allow/deny lists for sources of email. If proofpoint says the ip address is bad (for whatver reason) then windriver's email system blocks the email delivery | 16:24 |
| clarkb | dpanech: we have requested that proofpoint stop listing our IP address as problematic but that has apparently gone nowhere yet. It is possible that windriver email server admins can create overrides for these rules (I don't know) and if that is the case then contacting your IT department may help if they can override and all this IP to deliver email | 16:25 |
| dpanech | clarkb: ok, I'll follow up with them on my end, thanks | 16:26 |
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