| fungi | dmsimard[m]: recent invoice e-mails from ovh to both our accounts include the english sentence "We confirm the payment of your order." which i've taken to indicate we still have remaining credits. when we run out of credits the e-mails we get are different (i don't recall the exact wording), though come with limited time to reach out to ovh personnel in order to get new | 18:12 |
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| fungi | credits added | 18:12 |
| fungi | so at this point we're able to identify upcoming account disablement as long as we pay close attention to that inbox and are able to get the attention of ovh folks quickly, though if we fail to do so in time we've seen persistent servers (notably our mirror vm) get deleted and then need to be rebuild it from scratch | 18:14 |
| dmsimard[m] | I can inquire if there is a better way to manage the billing but in the meantime feel free to ping amorin and I whenever | 18:26 |
| fungi | dmsimard[m]: thanks! and yeah that's basically what we do (ping amorin), but the grace period between when we get the "overdue" notice and when the account gets disabled and associated resources deleted is short enough that if he's on vacation it may not get handled in time to avoid an outage. having two of you will definitely help! | 18:30 |
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